Terms & Conditions

The following terms and conditions apply to all orders for the purchase of goods from the Arnside/Silverdale AONB Landscape Trust on-line shop.

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

We advise you to print and keep a copy of these terms and conditions for your records.

Registered charity number

The Arnside & Silverdale AONB Landscape Trust on-line shop is owned and operated by the Arnside/Silverdale AONB Landscape Trust (registered charity in England and Wales no. 702624) and all profits from the shop go directly to the Landscape Trust.

Purchasing

The supply of goods from this site is subject to availability, and although we try our hardest to ensure that we do not offer for sale items that are out of stock or unavailable, it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we will inform you of this as soon as possible and let you know the likely delay in dispatching your order. If you are unhappy with the delay that we notify to you, you may cancel your order with us for a full refund at any time up until the point that we dispatch your order.

As we are continually improving the design of our products, some specifications may vary slightly from descriptions on this website. All sizes are approximate.

When you submit your order you are allowing Arnside/Silverdale AONB Landscape Trust to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

Shipping and Delivery

We aim to process your order as quickly as possible and this will normally be within 2 working days but as our on-line ordering service is operated entirely by volunteers in their free time, we cannot guarantee this. On those occasions when for any reason we are likely to be unable to process an order within 2 days, then a notice to this effect and advising of the likely delay will be clearly displayed on the site.

We offer standard delivery options of either Royal Mail Second Class or Royal Mail First Class on most items. Depending upon the nature and size of your order, other delivery options may also be offered. Delivery charges are applied at check-out and will be based on the size of your order.

We are currently not able to ship any items to addresses outside the UK.

Local collection

A free-of-charge local collection service is available for those customers who are able to collect their order from the AONB Offices in the Old Station Building, Arnside. This option is only available for orders to the value of £10 or more. If you choose this delivery option, you will be advise by email when your parcel is ready for you to collect. You will then be able to collect the parcel at any time that the office is open and staffed but you are advised to telephone the office beforehand to confirm arrangements.

Please note that AONB Office staff are not involved in the operation of the on-line shop service beyond acting as a parcel collection point. They will not be able to answer any questions regarding your order, other than its availability for collection, not will they be able to amend it any way. If you do have questions or need to change your order, then you will need to contact the Landscape Trust On-line Shop directly. You should do this via email to shop@landscapetrust.org.uk.

Satisfaction guarantee

The Trust offers a no-quibble return policy.

Should you be dissatisfied with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.

Your statutory rights are not affected.

The Landscape Trust complies with the Direct Marketing Association’s code of practice. Full details of the code can be viewed here: http://www.dma.org.uk/uploads/Interactive_code_v29(24%20June)ii_53e0ecac59009.pdf

If you wish to make a complaint about the Landscape Trust online shop, please contact us at shop@landscapetrust.org.uk in the first instance. We aim to find a solution to your complaint as quickly as possible. In the event that we cannot resolve any dispute between us, we can consider various methods of dispute resolution.  The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers.  The platform, and more information about it, can be accessed here: http://ec.europa.eu/consumers/odr/

Damaged or faulty goods

In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.

Order cancellations, amendments and returns

So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.

If you wish to return an item, please contact us via email at shop@landscapetrust.org.uk to obtain a Returns Number. Please note that we are unable to accept items returned without a Returns Number. All items for return must be sent post paid, or delivered back to us by hand. You will be liable for the full postage costs on unwanted items that you return to us for a refund. We will refund any postage costs incurred in returning faulty goods to us.

If you wish to cancel your order for any reason the quickest way is to contact the on-line shop team by email at shop@landscapetrust.org.uk.

Copyright

The contents of this site are the property of Arnside/Silverdale AONB Landscape Trust, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of the online shop, without the prior permission of Arnside/Silverdale AONB Landscape Trust, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Arnside/Silverdale AONB Landscape Trust provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.

This includes, without limitation, warranties of merchantability and fitness for purpose. Arnside/Silverdale AONB Landscape Trust does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

Company details and address

Arnside/Silverdale AONB Landscape Trust,
The Old Station Building,
Arnside,
Carnforth,
LA5 0HG

For any queries or complaints about goods or services, please contact us by writing to us at the above address, or by email to shop@landscapetrust.org.uk.

Security

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team.

When submitting your order you are confirming to purchase goods and allowing Arnside/Silverdale AONB Landscape Trust to use your personal details for the purpose of supplying goods.

Special offers and discounts

Offers and discounts do not apply to Landscape Trust Membership or products already reduced in price (eg sale items) unless specified. Offers requiring a code to be quoted in the shopping basket are limited to one offer per order.

Product-specific offers are only available while stocks last.

Where a minimum spend amount is required to qualify for an offer, this is calculated on the basket sub-total (after any other discounts have been applied and excluding postage costs).

Data protection

We protect any personal details that you supply to us as required by the UK Data Protection Act 2018 or any replacement UK data protection law as may be enacted from time to time (including the General Data Protection Regulation 2016/679).

We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

If you place an order using the ‘guest checkout’ or ‘create an account’ feature, you must select your contact preferences.

Your orders are filed and can be viewed when you are logged into your account. This does not apply to orders placed using the ‘guest checkout’ feature. Details of orders placed using the guest checkout feature can be obtained from us by emailing orders@landscapetrust.org.uk.

Cookies

In order to function correctly this website uses cookies. For more information about cookies please see the Landscape Trust privacy policy.

Order address and contact details

Arnside/Silverdale AONBb Landscape Trust
The Old Station Building
Arnside
CARNFORTH
LA5 0HG

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